Stay Notified

Notifications keep you (and your team) on top of conversations that need attention. Find them at Dashboard → Notifications, or click the bell icon in the top bar.

What triggers a notification

• New conversation on a connected channel.
• Escalation event fired by a chatbot, the AI, or an automation rule (e.g. customer asked for a human).
• Ticket assigned to you: when a teammate routes work your way.
• @Mentions in internal notes.
• Campaign milestones: your campaign finished sending or hit a failure threshold.
• Template approvals: Meta approved or rejected a template you submitted.

Where notifications show up

1. In-app bell: the icon in the top bar with a red count badge. Click it for a quick list.
2. Full page: Dashboard → Notifications shows the whole history, filterable.
3. Browser push: desktop notifications even when Intelli isn't the active tab (you'll be asked for permission the first time).
4. Email: daily digest plus immediate alerts for high-priority events.

Reading the notifications page

The page is split into two views, tabbed at the top:

• All notifications: every event in your organization (filterable by type, channel, or teammate).
• Assigned to me: only the ones that need you to act.

Each row shows the time, the contact / source, a short summary, and a link to jump straight to the conversation or ticket.

Marking as read & clearing

• Click a notification to mark it read and jump to the source.
• Mark all as read: button at the top right clears every unread badge.
• Read notifications stay in your history for 30 days, then auto-archive.

Configuring what reaches you

Go to Settings → Notifications (or your profile menu). For each notification type you can toggle:

• In-app (always on for important events).
• Browser push: instant desktop alerts.
• Email: choose Immediate, Daily digest, or Off.
• Quiet hours: pause push & email outside your work hours.

Routing to the right teammate

Combine notifications with automation rules so the right person gets pinged. For example:

• New incoming on WhatsApp containing "refund" → assign to billing teammate → notify them immediately.
• Campaign with >10% failure rate → notify the campaign owner.
• Conversation idle >1 hour → notify the assignee.

Troubleshooting

• No browser push? Check your browser's site permissions; make sure notifications are allowed for Intelli.
• Too many emails? Switch to Daily digest in Settings → Notifications. You can also turn off individual types.
• Missing a notification you expected? Check Assigned to me vs All, and that the trigger (e.g. an escalation rule) is actually enabled.

What's next

• Decide which events need humans → Tickets & Escalations
• Automate triggers → Automation