Channels

Connect WhatsApp, Instagram, Facebook Messenger, and your website widget. one inbox for all of them.

A channel is any place your customers can reach you. Intelli pulls them all into one inbox. Manage them at Dashboard → Channels.

Supported channels

Website Widget: A chat bubble on your site. Customize colour, name, greeting. The Create button takes you to the Playground builder. See Add a Website Widget.
WhatsApp: The flagship. Send templates, run campaigns, build chatbots. See Connect to WhatsApp.
Facebook Messenger (new): Connect your Facebook Page and pick the assistant that will handle Messenger conversations. See Connect Facebook Messenger.
Instagram (new): Your assistant answers Instagram DMs, and you reply from your inbox. Requires an Instagram Professional (Business or Creator) account. See Connect to Instagram.
Voice (coming soon): Voice calls handled by your assistant.
Email (coming soon): Emails to your support address in the same inbox.

Create an assistant first. The Meta channels (WhatsApp, Instagram, Messenger) ask you to pick one during setup, and block if none exists.
Go to Channels and click the channel you want.
Sign in to the underlying account (Facebook, Instagram) and grant the permissions Intelli asks for.
Send a test message from your phone or another account. Watch it show up in Conversations.

WhatsApp Business is the most powerful channel and has the most rules:

You need a WhatsApp Business Account (WABA) and a phone number tied to it. We'll walk you through it in Connect to WhatsApp.
Numbers already on the WhatsApp Business app can connect in coexistence mode; your app keeps working alongside Intelli.
You can connect multiple numbers per organization.
Outbound messages outside a 24-hour conversation window need an approved template.
Quality rating and messaging limits are set by Meta; keep spam complaints low to keep your daily limit high.